info@wilsonspetfood.co.uk

Wilsons Pet Food, Littlemill Rd,
Drongan, Ayr, KA6 7BP 
United Kingdom

Wilsons Pet Food

Get help on your order or finding the right product for your dog with the Wilsons Help Centre

Wilsons Pet Food Help Centre

Delivery Policy

Refund Policy

We aim to ship orders from our warehouse within a 2-3 days after the order is placed, and most of our deliveries arrive the next working day after dispatch. Unfortunately, we are unable to manually delay shipping for any orders. If you wish for your

We aim to ship orders from our warehouse within a 2-3 days after the order is placed, and most of our deliveries arrive the next working day after dispatch. Unfortunately, we are unable to manually delay shipping for any orders. If you wish for your order to arrive later than our usual dispatch window, we recommend waiting to place your order closer to your desired delivery date or updating the dispatch date of your subscription if applicable.

Can I delay the delivery of my order?

To apply a discount code to your subscription, follow these steps:. Please note that the process might slightly vary on mobile devices, and only one loyalty voucher code can be used at a time.

To apply a discount code to your subscription, follow these steps:<ol><li>Log into your account and select &apos;Manage subscriptions&apos;.</li><li>Locate the subscription you&apos;d like to apply the voucher to and select &apos;+ Add discount&apos; under &apos;Manage subscription&apos;.</li><li>Enter the discount code you copied after redeeming your points for the voucher.</li><li>Click &apos;Apply discount code&apos; to apply it to your next subscription order.</li></ol>Please note that the process might slightly vary on mobile devices, and only one loyalty voucher code can be used at a time.

How do I apply a discount code to my subscription?

If your order hasn't arrived as expected, please know that we are committed to resolving such issues promptly. Orders are typically dispatched within a set timeframe, and you will receive an email confirmation with tracking information once your orde

If your order hasn&apos;t arrived as expected, please know that we are committed to resolving such issues promptly. Orders are typically dispatched within a set timeframe, and you will receive an email confirmation with tracking information once your order is on the way. For raw food orders, please note that we only deliver between Tuesday and Friday to maintain freshness. If you encounter problems, do not hesitate to contact us so we can investigate and ensure your needs are met.

How are delivery issues typically handled?

If you realise that part of your order is missing or delayed, please bring it to our attention at your earliest convenience. Rest assured, we address these issues by coordinating with the involved parties to ensure all parts of your order are resent

If you realise that part of your order is missing or delayed, please bring it to our attention at your earliest convenience. Rest assured, we address these issues by coordinating with the involved parties to ensure all parts of your order are resent promptly. Raising any discrepancies with us helps ensure that these matters are rectified swiftly in future orders.

What should I do if a part of my order is missing or delayed?

We currently offer a sample pack of our Fresh Dog Food, and we also offer a variety of pack sizes across our product ranges which are perfect for introducing our food to your pets. For instance, our Fresh Dog Food comes in small 8x pouch packs, allow

We currently offer a <a href="https://www.wilsonspetfood.co.uk/products/fresh-dog-food-sample-box" target="_blank" rel="noopener noreferrer">sample pack of our Fresh Dog Food</a>, and we also offer a variety of pack sizes across our product ranges which are perfect for introducing our food to your pets. For instance, our <a href="https://www.wilsonspetfood.co.uk/collections/fresh-dog-food" target="_blank" rel="noopener noreferrer">Fresh Dog Food</a> comes in small 8x pouch packs, allowing you to try different varieties. Additionally, our <a href="https://www.wilsonspetfood.co.uk/collections/cold-pressed-dog-food" target="_blank" rel="noopener noreferrer">Premium Cold Pressed Dry Food</a> is available in small 2kg bags.

Do you provide samples or trial packs for your pet food?

If your dog seems uninterested in their current food flavour, they might be getting bored of it. We suggest trying a different recipe. Cold pressed diets are generally suitable for fussy dogs, and you might consider adding a bit of warm water to crea

If your dog seems uninterested in their current food flavour, they might be getting bored of it. We suggest trying a different recipe.&#xA0;Cold pressed diets are generally suitable for fussy dogs, and you might consider adding a bit of warm water to create a paste or gravy for adding to their usual meal or even on a boredom buster toy!