For most of the UK, you’ll receive free shipping on orders over £30, and for orders under £30 you’ll pay a £4.21 delivery fee. Please note that our Cold Pressed and Raw Food sample boxes automatically have free delivery applied to them, irrespective
We use a mix of delivery carriers depending on the product(s) being sent, delivery location and which of our warehouses your items are being shipped from. Primarily, we use FedEx, DPD and DHL but this may change from time to time. We cannot guarantee
We aim to dispatch orders within 2-4 working days of you placing your order with us. You’ll receive an automated email to let you know when your order has shipped, which will include tracking information so you can stay up to date on your delivery’s
It is your responsibility to ensure that you can take delivery of your Wilsons food when it is due to arrive. For deliveries of Raw Frozen Food, you must not change your delivery date with the carrier directly, even if this is an option on their trac
Our factory and customer services team are closed on Bank Holidays (and these are not classed as a working day), so if you place an order on or close to a Bank Holiday, please allow an extra day or two for your order to be dispatched. Our factory wil
For delivery of our Raw Frozen Dog Food products, it’s important that these can be delivered quickly to prevent defrosting and spoiling whilst in transit. Unfortunately, because our selected delivery carriers are unable to offer a guaranteed next-day
Sadly, we are currently unable to deliver either our Cold Pressed or Raw Frozen Dog Food to Northern Ireland, Guernsey, Jersey, Isle of Man, Isle of Wight or the Isles of Scilly. We are always looking at how we can improve our delivery options though
If you’ve ordered Raw Frozen Food and Cold Pressed Dry Food, please note that these may be sent to you in separate deliveries with separate tracking details and potentially different delivery carriers for each delivery. If your order has been split i
We work very closely with our delivery carriers to ensure that deliveries of our products happen as quickly as possible, however from time to time there can be delays across the delivery networks that are unavoidable. If you’re expecting a delivery o
We do not currently offer international shipping.
You’ll receive an automated email to let you know when your order has shipped from our warehouse, which will include tracking information so you can stay up to date on your delivery’s progress through the chosen delivery carrier’s portal. If you’ve o
You may be required to provide a signature upon delivery of your order. Alternatively, you may be able to opt for your parcel to be left in a safe place of your choosing by selecting this option within the carrier’s tracking portal. It is your respon
It is your responsibility to check that the delivery address linked to your order is correct at the time of placing your order with us. If for any reason you need to change the delivery address for an order you’ve already placed with us, please get i