Raw Frozen food is non-returnable. Refunds for any Frozen Raw Food will only be granted on the basis that there is an issue with your delivery that is not your fault, including but not limited to:. Damage: If you have accepted the parcel before reali
If you wish to return any dry product to us for any reason please do so within 10 days of the delivery date. To receive a full refund, items must not have been used and must be returned to us with their original packaging intact. The easiest way for
Please contact us as soon as possible after placing your order if you need to cancel it. There is a short window of opportunity after your order is placed where we may be able to cancel it before it is picked, packed, and sent from our warehouse. If
You will need to contact the store you purchased from directly to discuss your query and process a return if required. We are unable to accept returns for items that were not purchased directly with us at www.wilsonspetfood.co.uk.