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Can I delay the delivery of my order?
We aim to ship orders from our warehouse within a 2-3 days after the order is placed, and most of our deliveries arrive the next working day after dispatch. Unfortunately, we are unable to manually delay shipping for any orders. If you wish for your
How do I apply a discount code to my subscription?
To apply a discount code to your subscription, follow these steps:. Please note that the process might slightly vary on mobile devices, and only one loyalty voucher code can be used at a time.
How are delivery issues typically handled?
If your order hasn't arrived as expected, please know that we are committed to resolving such issues promptly. Orders are typically dispatched within a set timeframe, and you will receive an email confirmation with tracking information once your orde
What should I do if a part of my order is missing or delayed?
If you realise that part of your order is missing or delayed, please bring it to our attention at your earliest convenience. Rest assured, we address these issues by coordinating with the involved parties to ensure all parts of your order are resent
Do you provide samples or trial packs for your pet food?
We currently offer a sample pack of our Fresh Dog Food, and we also offer a variety of pack sizes across our product ranges which are perfect for introducing our food to your pets. For instance, our Fresh Dog Food comes in small 8x pouch packs, allow
What should I do if my dog is not enjoying the food or stops liking it?
If your dog seems uninterested in their current food flavour, they might be getting bored of it. We suggest trying a different recipe. Cold pressed diets are generally suitable for fussy dogs, and you might consider adding a bit of warm water to crea