Delivery timescalesUpdated a year ago

We aim to dispatch orders within 2-4 working days of you placing your order with us. You’ll receive an automated email to let you know when your order has shipped, which will include tracking information so you can stay up to date on your delivery’s progress. 

Raw Frozen Food orders: We will only deliver Raw Frozen Food on a Tuesday, Wednesday, Thursday or Friday to avoid deliveries defrosting and spoiling whilst in transit.

If you’ve ordered Raw Frozen Food and Cold Pressed Dry Food, please note that these may be sent to you in separate deliveries with separate tracking details and potentially different delivery carriers for each delivery. If your order has been split into more than one delivery, you’ll automatically receive an email including tracking information for each delivery once each parcel has been dispatched from our warehouse.