Need to delay shipping?Updated a year ago

It is your responsibility to ensure that you can take delivery of your Wilsons food when it is due to arrive. 

For deliveries of Raw Frozen Food, you must not change your delivery date with the carrier directly, even if this is an option on their tracking portal. It is imperative that your Raw Frozen Food delivery arrives swiftly and avoids being in transit for too long, otherwise, the food may begin to defrost and spoil before it has reached you.

We take no responsibility for replacing, refunding or resending any orders that have arrived later than planned due to your choosing to delay the delivery directly with the carrier or being unavailable to accept delivery of your order on its planned delivery day.

If you would like us to delay shipping your order for any reason, please contact us as soon as possible after placing your order to make us aware of this and we’ll do our best to accommodate your request.