ORDER CANCELLATIONSUpdated a year ago

Please contact us as soon as possible after placing your order if you need to cancel it. There is a short window of opportunity after your order is placed where we may be able to cancel it before it is picked, packed, and sent from our warehouse.

If you choose to cancel your order after it has been shipped to you, you must return any returnablethe goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. Please note, that Frozen Raw Food cannot be returned or refunded.

*If you cancel part of your order which was subject to a conditional Sale, Promotion or Free Delivery offer, the Sale, Promotion or Free Delivery offer may cease to apply. If you subsequently return any items, we reserve the right to charge you for the discount you received as part of any conditional Sale, Promotion or Free Delivery offer.

For further enquiries, contact us on 01250 798 298 or email us at [email protected].

You can buy in confidence at Wilsons Pet Food using our secure server. Once you’ve decided what you want to buy, you can pay through Stripe, our payment processing agent who accept all major credit and debit cards including Visa Debit, Visa Credit, Delta, Visa Electron, MasterCard, Euro card, American Express, Maestro and Solo cards online.

Some of our products may include VAT in the displayed price. Should you require a VAT invoice for your order please contact us by emailing [email protected].