Split deliveriesUpdated a year ago

If you’ve ordered Raw Frozen Food and Cold Pressed Dry Food, please note that these may be sent to you in separate deliveries with separate tracking details and potentially different delivery carriers for each delivery. 

If your order has been split into more than one delivery, you’ll automatically receive an email including tracking information for each delivery once each parcel has been dispatched from our warehouse.

We do from time to time send multiple parcels within once consignment, or with one set of tracking information.

To check how many parcels are included within your delivery consignment, please check the tracking information you received from us to confirm that your parcel is on the way. If your consignment consists of more than one parcel, it is possible that part of your delivery may arrive before other parcels within the consignment. This being the case, please wait a day or so for the remaining parcel(s) within your consignment to arrive with you.

If you have any concerns that part of your order may be missing, please get in touch with our Customer Service team who will be able to investigate this for you.