TrackingUpdated a year ago

You’ll receive an automated email to let you know when your order has shipped from our warehouse, which will include tracking information so you can stay up to date on your delivery’s progress through the chosen delivery carrier’s portal. 

If you’ve ordered Raw Frozen Dog Food and Cold Pressed Dry Food, please note that these may be sent to you in separate deliveries with separate tracking details and potentially different delivery carriers for each delivery. If your order has been split into more than one delivery, you’ll automatically receive an email including tracking information for each delivery once each parcel has been dispatched from our warehouse. 

We recommend using the tracking information included on your automated email rather than the tracking available via the ShopPay app as it will be more accurate.