Your responsibilitiesUpdated a year ago

It is your responsibility to check that the delivery address linked to your order is correct at the time of placing your order with us. If for any reason you need to change the delivery address for an order you’ve already placed with us, please get in touch with our customer service team as soon as possible who will do their best to accommodate this for you. Please note however, that if your order has already been picked, packed, and sent for shipping from our warehouse then we’ll be unable to make any changes to your order, including changing the delivery address.

We take no responsibility for replacing, refunding or resending any orders that have been shipped to an incorrect address, approved by you during the checkout process. 

It is your responsibility to ensure that you can take delivery of your Wilsons food when it is due to arrive. 

For deliveries of Raw Frozen Food, you must not change your delivery date with the carrier directly, even if this is an option on their tracking portal. It is imperative that your Raw Frozen Food delivery arrives swiftly and avoids being in transit for too long, otherwise, the food may begin to defrost and spoil before it has reached you.

We take no responsibility for replacing, refunding or resending any orders that have arrived later than planned due to your choosing to delay the delivery directly with the carrier or being unavailable to accept delivery of your order on its planned delivery day.

If you would like us to delay shipping your order for any reason, please contact us as soon as possible after placing your order to make us aware of this and we’ll do our best to accommodate your request.